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The United States Postal Service (USPS) has launched a mobile app that lets customers manage their mail and packages more easily, even while on the go.
The USPS Informed Delivery app is a free service that allows customers to digitally review their letter-sized mail and manage package deliveries, according to a news release.
The new initiative is part of a 10-year transformation plan called “Delivering for America,” which aims to “modernize the postal network, restore long-term financial sustainability, dramatically improve service across all mail and shipping categories, and maintain the organization as one of America’s most valued and trusted brands,” per the news release.
Here’s everything customers should know about the new app, including its features, how to receive notifications and where the app is available:
What are the new features in the Informed Delivery App?
The app offers customers a safe, secure and convenient way to receive updates on their mail and packages through its various features, which include:
- Push notifications for updates to incoming mail and packages
- Optional biometric login for added security and ease of access
- Enhanced package-tracking capabilities, including scanning tracking numbers or barcodes and sharing of package status with others
- Ability to view, interact with and manage incoming mail directly from your mobile device
Customers can also access Informed Delivery notifications via email, informeddelivery.usps.com, and now through the app.
How can customers download the app?
The app is now available for download on both the Apple App Store and Google Play store.
USPS unveils other plans to enhance customer experience
In addition to the new app, USPS has unveiled modernized designs for all its retail locations nationwide. The updates aim to enhance the customer experience, making it faster and easier to ship and pick up mail and packages as well as access essential services, according to a separate news release.
According to the release, upgrades include:
- 24/7 smart lockers — Customers can have packages delivered directly to a locker via Click-N-Ship and pick up packages at any time of day or night using secure, self-service lockers.
- Enhanced self-service kiosks — Updated kiosks allow customers to weigh items, print labels, purchase supplies and mail packages; the kiosks are shown to cut lobby wait times by 40%.
- Rapid Drop mobile app — This mobile application extends self-service convenience to store prepaid shipping labels, find the nearest Post Office, track packages, subscribe to notifications, shortcut retail label creation and initiate self-service acceptance.
- Digital information displays — Clear, dynamic signage guides customers through services, reducing confusion and helping them complete tasks quickly.
- Streamlined layouts — Open designs improve traffic flow, reduce wait times and make supplies easier to find.
- Government services — More Post Office lobbies now serve as hubs for other federal agencies, enabling customers to handle multiple government tasks — such as passports, fingerprinting and identity proofing — all under one roof.
Tracy Raymond, director of retail operations, said the redesign is largely based on customer feedback and how the company can improve services.
“Modernizing our retail spaces is about meeting customers where they are today,” she said in a news release. “People expect speed, clarity and technology-driven convenience — and that’s what our new lobbies deliver, while still offering the trusted, in-person attention that defines the Postal Service.”
